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Reception Opening Time

From December 2019, reception opens at 8.30am. All staff are taking calls for appoinments. We have had a new phone system which allows for more calls to be held in the call queuing system..

When calling, If you are advised that the surgery is at capacity, please continue to redial. We have over 80 calls each day at 8am, we do aim to answer calls as quickly as posssible.  










In Times of Bereavement

If Death Occurs At Home

1. During normal surgery hours, telephone the doctor who will ring you back to arrange what should happen next.

During closing times you can contact the Out Of Hours service (Badger) on 0121 766 2100 and you will be advised by them what should happen next. They will ask whether the death was expected (e.g. whether the patient was terminally ill). In the case of sudden, unexpected death, the Paramedics may contact the Police. 

2. After death has been confirmed and there are no complicating factors, contact a funeral director.

3. Arrange to collect the doctor's Medical Certificate of Death (usually from the surgery), as advised.

4. Take this to the Registrars Office, (together with the deceased's Medical Card and Birth Certificate, if available) for the area in which the death took place. Alternatively you can register by declaration at any convenient Registrars Office but certificates will not be available as these will have to be posted to you a few days later.

5. The Registrar will normally issue a Green coloured certificate for you to give to your funeral director who will look after necessary arrangements for the funeral. The Registrar will also issue a white notification certificate for the DSS. They will also enquire as to the number of Certified Copies you require for dealing with the deceased finances (a fee is payable for each copy).

Note For Cremation

Your funeral director will usually liaise directly with the surgery regarding the additional certification required.

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