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Reception Opening Time

From December 2019, reception opens at 8.30am. All staff are taking calls for appoinments. We have had a new phone system which allows for more calls to be held in the call queuing system..

When calling, If you are advised that the surgery is at capacity, please continue to redial. We have over 80 calls each day at 8am, we do aim to answer calls as quickly as posssible.  










Patient Charter

Doctor_and_patientThis is a statement of your rights and responsibilities as a patient at this practice; we are keen to work with you in providing the best care possible.

Your rights are:

  • To be registered with a family practice
  • To be offered a health check when joining our practice list for the first time
  • To receive emergency medical care or advice at any time through the family doctor service 
  • To have all the medicines on prescription which your doctor feels are necessary and appropriate
  • To be referred to a consultant when your family doctor thinks it is necessary and to be referred for a second opinion if you and your family doctor agree that is desirable
  • To have access to your own health record, subject to any limitations in law
  • To know that those working for the NHS are under a legal duty to keep the contents of your health records confidential 
  • To choose whether or not to take part in medical research or medical student training
  • To receive a copy of the practice leaflet, setting out the services provided
  • To have access to a regularly updated and interactive practice web-site
  • To receive a full and prompt reply to any complaint you make about NHS services
  • To change your practice quickly and easily where the doctor/patient relationship has broken down irretrievably

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website