Church Road SurgeryTel: 0121 741 1101
Tile Cross SurgeryTel: 0121 788 2020
GDPR Policy Statement
Extended Access HUB
These are for routine reviews and non-urgent problems. They can be booked between 2 - 6 weeks in advance. If you prefer to see a specific doctor, these are the best appointments to choose; they can be booked in person, by telephone or through this website if you have already registered to do so.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Every month approximately 26 hours of doctor appointments are lost through patients not cancelling appointments that they no longer require.
Appointments can be booked online; to register for this service please send an email to our Administration team giving the names and dates of birth of all householders that require access: email@example.com Please be aware that, for confidentiality reasons, we do not register children under the age of 16 for this service.
You will then be asked to bring photographic ID into the surgery; if this is not convenient, we can use a system called "vouching" whereby you prove your identity by confirming elements of your medical record.
We will now be providing online access to your medication list, allergies and adverse reactions. If you already have an account, please email firstname.lastname@example.org for an extended access registration pack if you wish to view these.
If you require an appointment for one of the following minor ailments:
Then you do not need to see a doctor or nurse. Pick up a leaflet from Reception to enable you to self refer to a Community Pharmacist. If you require medication and are exempt from prescription charges you will not have to pay
Patient - Frequently Asked Questions
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
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